I talked for a few minutes with a woman at the company's 800 number, and she resolved my problem with their billing quickly enough. At the end, I asked where she was today, and she said Nashville. I mentioned getting to know Knoxville a bit since our son-in-law was from there. I expressed an interest in the historical district downtown, buildings brought back into use, historical markers in many blocks, a surge of life. I mentioned how forthright the markers were about the messy history. The employee said that this was much more common now, places in the South acknowledging shameful history. In fact, she said, when you don't see the acknowledgements these days it's usually because you've landed somewhere where silence is preferred, where the old ways don't bother the current residents. You might not feel welcome there when you see that, she said.#
It's a slow progression, that kind of history. And thanks to Barbara who helped me with my billing question and who shared an insight about it.#
I talked for a few minutes with a woman at the company's 800 number, and she resolved my problem with their billing quickly enough. At the end, I asked where she was today, and she said Nashville. I mentioned getting to know Knoxville a bit since our son-in-law was from there. I expressed an interest in the historical district downtown, buildings brought back into use, historical markers in many blocks, a surge of life. I mentioned how forthright the markers were about the messy history. The employee said that this was much more common now, places in the South acknowledging shameful history. In fact, she said, when you don't see the acknowledgements these days it's usually because you've landed somewhere where silence is preferred, where the old ways don't bother the current residents. You might not feel welcome there when you see that, she said.#
It's a slow progression, that kind of history. And thanks to Barbara who helped me with my billing question and who shared an insight about it.#